Pick the right channel
Search the FAQ and User Guide first. Still stuck? Reach out via:
support@meimodu.cc · reply within 24 h on weekdays
Discord community
Chat with the team in real time and join weekly engineering Q&A.
Telegram group
Best for mobile, average response under 2 h.
X / Twitter
Follow @meimodu for updates; DM us with public questions.
Hours and response commitments
Live support
Mon–Sun 9:00–22:00 (GMT+8)
Standard tickets
Reply within 24 h, closed within 48 h
Billing
Reply within 12 h, urgent in 2 h
Security/privacy
First reply within 4 h, action plan within 24 h
Moderation appeals
Reviewed and answered in writing within 48 h
What helps us help you faster
- Account ID / phone or email used at sign-up (never include your password);
- When the issue happened, device model, OS, browser version;
- Repro steps and screenshots of any error message;
- Order number for billing questions.
Critical security issue? Prefix the email subject with "[Security]". You can also use the structured form on the Feedback page.